Policies

This is what you are UNDERSTANDING and AGREEING TO when you purchase from Petal Hoarders.  

Customer Accounts:

Please create your customer account before times of sales to enable a speedier check out.  Please make sure your address and information are correct. I am allowing customers to check out on my first sale without an account. Going forward you will a customer account to check out. 

Dahlia Ordering Options:

We offer dahlia tubers (single and some small clumps in place of a single tuber) as well as rooted cuttings.  Prices and availability are on website.  Prices are for one tuber/small clump or cutting.

Cancellation:

No cancellations will be made. We cannot cancel your order once it is made. It takes time and money to restock items and once a sale happens, it is hard to get people back to your site for a few left over tubers. I am a small farm and I cannot offer this option at this time. Please make sure you want what you have in your cart before you complete your sale.

Changes to existing orders: 

We cannot make any changes to an existing order. 

Buyer is responsible for shipping fees, to be paid prior to shipping.  Buyer accepts the risk of lost, damaged, delayed, frozen packages and will file their complaints with the carrier - not Petal Hoarders.  As long as an email is provided to us, the customer will be given the tracking information. If you do not provide an email address a tracking number will not be sent to you.

On the other hand, your package will be tracked for our records.  We can immediately see the date and time at which it is delivered.  Please check with households for "missing" packages before you contact us.  We cannot be responsible for stolen packages.

Shipped Cuttings:

We do not ship to PO Boxes due to the possibility of cuttings sitting longer. Please reach out to us if you have a special circumstance.

Please photograph each cutting immediately upon receiving them.  You have 3 days to contact me for any problems. I will ask to see the photos you took upon arrival.

Cuttings should arrive in the time allotted for priority shipping which is 2-3 days.  If they are lost, delayed by the carrier or destroyed, it is up to the buyer to file a claim for their purchase with the carrier.

If cuttings arrive with some black leaves or dead parts, trim those off and follow the instructions to get it hardened off and rejuvenate it.  Cutting require water and light and can be stressed during shipping. Please follow the instructions included on the package when receiving your cuttings.

If cuttings die within the day of receipt, and proper care was given to get them acclimated, you can request a replacement.  I reserve the right to send a replacement before a refund.

When you get your tubers:

Please inspect within the day of receiving and let us know within 48 hours if there are any issues.  It is recommended to take pictures of your order regardless of issues or not. I will also take pictures of all tubers sent with each order for my records. It is important to immediately open your package upon receipt. 

If you decide to use your tuber for cutting, we cannot be responsible for drying out or rotting. 

Some varieties take a long time to wake up and sprout.  Take care not to make it rot while waiting. Once the tubers are received it is up to you to store them correctly. We cannot be responsible for your storage methods.

We guarantee tubers will ship healthy, viable, and true to type.

If there is an issue:  Please email your concern along with a picture, or if your claim is rotting, broken or damaged tuber, a video is will be required. Some tubers take a long time to wake up. This does not mean they are blind. All tubers will be sent with a visible eye. You are required to give us the opportunity to replace a variety or item before a refund is given.  

You must return the tuber upon request for a refund or replacement.  All blind tubers will be required to be mailed back at buyers' expense. 

Possible reasons your order will be cancelled or adjusted:

Due to an unforeseen incident, you will be refunded or your order may be cancelled. This can happen if tubers fail in storage.

What Tubers can look like

Tubers can be small, medium, large or gigantic. I will never sell you a mother tuber or one that was used to take cuttings. If the tuber has sprouted, and that sprout has broken off, it can appear that a cutting has been taken. Sometimes I have to break off the sprout to fit it in the box. If I do this, I will include it in your shipment box.

Big, fat, long tubers can be cut in half. Bigger fatter tubers can take longer to put out roots. A pitchfork cut is just fine.  This will not inhibit the growth of your dahlia. All cuts and knicks will be dried appropriately and treated with Sulphur or cinnamon.

The yellow stuff on your tuber is Sulphur. This prevents rotting. Do not breath this in.

Skin peeling or missing around the neck of the tuber is ok.  This happens during the digging or washing process. As long as the neck is firm, the tuber is viable.

The tuber has to be completely severed (holding on by the skin), or the tissue damaged beyond growth, for the neck to be broken.  Just because it bends slightly does not mean its broke. If you feel its broken beyond growth, you will be required to mail it back at your expense for a replacement or refund.

General Shipping: 

I am unable to combine any orders. Please make sure you are done shopping before checking out. I am sorry about limited quantities. This will improve as we get more inventory.

Mis Id's

IF for some reason your plant grows and it's not what you ordered:

1. We are very sorry and this was not our intention to send the wrong variety.
2. Please let me know as soon as possible so we can work out a way to make it right, like a replacement the following year. You will be asked to provide a picture of the plant/bloom with your invoice number (for verification). 
3. Please do not post negative posts on social media, or negative reviews, please let us have a chance to make it right. We stand by our product and want to make you HAPPY! Give us a chance to do that.

With regards to viruses and gall. We thoroughly inspect each plant and cull anything immediately that looks suspicious. Any new stock is grown in bags to monitor for gall for 2 years before moving into one of my permanent beds.

IF you plant shows signs of infection, if you feel you have a bug free environment and the virus or gall came from us, please let us know. We can always work together to compare plants and figure out an acceptable solution.

IF You take your grievance to social media, I stand by my product and will work with you to resolve it. If you do go to social media I will not allow you to buy from me again and will spread the word on the "Do Not Sale" to list. 

You will be required to click a box in your cart to state you have read our terms and conditions.